How do I return an item?
Maqui
Superberry Return Policy
We
have a 14 days satisfaction guarantee return policy on all shipments.
Returns:
If you are unsatisfied with our product, you may return the unused portion 14
days from the date that the product was originally shipped to you for a FULL
refund according to the following terms. To obtain a FULL refund, your return
must be postmarked 14 days from the date that the product was originally
shipped to you. Please note, the following terms apply for all returned items:
To return a
product for an exchange or FULL refund you will need to obtain a Return
Merchandize Authorization (RMA) number by contacting the billing department at support@maquisuperberry.com
An RMA number can ONLY be obtained by contacting the billing department at support@maquisuperberry.com
You will receive a response within 24 hours.
Please Note:
1) We cannot process or refund packages marked "Return to Sender."
2) Refunds will be issued to the same credit card that was charged when
ordering the product.
3) Shipping
charges and non-refundable
3) To ensure a refund is processed for you, please send returns to the address
provided along with your RMA number. The RMA number must be clearly written on
the package that you are sending back. Our shipping department is NOT allowed
to accept any packages without an RMA number.
Returned products must be sent to the following address:
Novelle International
707 24th Avenue
West
Bradenton, FL 34205
We are not responsible for lost or stolen items. We recommend all returned
items to be sent using some type of delivery confirmation system to ensure
proper delivery.
After the shipping department receives your return, it generally takes 3 business
days or sooner to process your refund. Once a return is processed, it usually takes
3-5 business days for this return to be posted to your account, depending on
your financial institution.
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